FAQ

Orders & Payment

Q: Can I modify or cancel my order? A: We start processing orders shortly after payment. Please contact our customer service within 24 hours if you need to change address, item or cancel. Once shipped, orders cannot be changed or cancelled.

Q: What payment methods do you accept? A: We accept credit cards, PayPal and other secure payment methods. All payments are encrypted to protect your data.

Q: I didn’t receive order confirmation email. A: Please check your spam or promotion folder. If you still cannot find it, contact us with your email address and we will resend it.

Shipping & Delivery

Q: What is processing & delivery time? A: Most jewelry items are hand‑made. Processing time: 3‑7 business days, excluding weekends and holidays. International delivery takes 7‑14 business days, varies by destination.

Q: Can I track my package? A: A tracking number will be sent to your email once your order ships. You can monitor delivery status online.

Q: Will I pay customs duties? A: In international orders, the price of the goods or shipping costs include customs duties.

Returns & Refunds

Q: Do you offer returns? A: Items in unused condition with original tags can be returned within 14 days upon delivery. Custom / engraved items are non‑returnable.

Q: My item arrived damaged or defective. A: Please contact us with photos within 7 days after receiving goods. We will arrange replacement or refund.

Q: Who pays return shipping cost? A: Return shipping is covered by buyer for personal‑reason returns. We cover shipping for quality‑related issues.

Product & Care

Q: What are your jewelry materials? Are they hypoallergenic? A: Most pieces are S925 sterling silver. Natural stones have slight color and texture variations, which are natural features. For sensitive skin, please avoid wearing in water for long periods.

Q: Are stones natural? A: Material info is listed on each product page. Natural gemstones are clearly marked. Moissanite and zircon are lab‑created stones.

Gifts & Custom Service

Q: Can I send items as gifts? Can I add greeting card? A: Gift delivery is available. Add your message in order note. No price receipt will be included in package.

Q: Do you offer engraving? A: Engraving is available for selected styles. Lead time will be longer. Engraved custom items cannot be returned.

Account

Q: Must I create an account to place order? A: Guest checkout is supported. Register an account to view your order history conveniently.

Q: How do you protect my privacy? A: We respect customer privacy and will never share your personal data with third parties.